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Need help with Outlineify? Email us at agensgratu@gmail.com. We usually reply within two business days.
To help us answer quickly, tell us your device model, iOS version and what happened.
Common questions
How do I cancel my subscription? Open Settings on your iPhone or iPad, tap your name, then Subscriptions, and choose Outlineify. Deleting the app or your account does not cancel the subscription.
How do I get a refund? Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
I bought a subscription but the app doesn’t show it. Use Restore purchases in the app’s settings while signed in with the same Apple ID you used to buy.
I can’t create more pages this week. Each subscription includes a reasonable weekly limit to keep the service fair. You can create new pages again after the weekly limit resets.
How do I move my drawings to a new device? Link Sign in with Apple in the app’s settings, then sign in with the same Apple ID on the new device.
How do I delete my data? Delete a drawing in the app to remove it, or use Delete account in the app’s settings to remove all your files and data. See the Privacy Policy for details.
The page doesn’t look like my photo. Photos with one clear subject, good light and a simple background work best. If a page doesn’t turn out well, try again with a different photo.